Quality Management System (QMS)
Quality is life for a company. So our company is very strict to check quality.
Official Guide (OG)
- Payment way:T/T(Bank Transfer),Western Union,Cash.
Western Union: Payment for goods Instant to account (Cargo is urgently required );
T/T:Payment for goods need 1-3 days to arrive.
After confirmed your payment, the cargo will be shipped out within 24-hour.
- Express Company:DHL,TNT,FedEX,UPS,EMS (The Default Way:DHL).
Customers can share Door to Door Service.
Delivery Cycle Time:3-5 days.
[Return Policy]: You may return merchandise purchased from Tobuy Electronic for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed. All product returns require a return authorization number (RA).
Removal or alteration of a product's upc number, serial number or upc/serial number sticker will automatically void your Tobuy Electronic Return Policy. Products that are returned to Tobuy Electronic with a missing, damaged or altered serial number will be refused RMA service and returned to you.
[Exchanges]: If you purchased a product from Tobuy Electronic that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase.
[Defective Item]: An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund.
[Damaged Items]: All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. An item that was discovered damaged upon receipt will be replaced with the same model only.
[Replacement]: We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise.
To receive a replacement more quickly, you may place a new order for the same item , and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.
[Returning Items]: Please contact our salesman . If you do not have the return form, we will provide it together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork.We will not process the return if any of these conditions are not followed.
Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to Tobuy Electronic.
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